5 Things You Need to Know about Library Services during the All-Digital Phase

In the past two weeks, we have received inquiries about library services. To help library users better cope with the current situation, we’ve tried to anticipate the most likely problems and put together an FAQ list you may find useful.


1. When will the library resume regular opening hours?

As part of the ongoing management of the 2019-nCoV epidemic, the library will not resume regular operation hours during the month of February, but our virtual services will still be available to the NYU Shanghai community. The optimistic hope is that we can open in early March, but we will not confirm a start date until we are assured that library operation is consistent with prudent epidemic management. 


2. What do I do if my loans are overdue? Do I have to pay the fines?

Regular loans from NYU Shanghai Library are all due on 5/22/2020. If you receive notices about overdue loans, please contact us at shanghai.circulation@nyu.edu. We will NOT charge any overdue fines.


3. I checked out some Interlibrary Loan (ILL) items which don’t belong to NYU Shanghai. Can I renew them?

If you have ILL items that are overdue or you need to renew them, please contact us at shanghai.circulation@nyu.edu


4. I have some library requests that are still pending. Will they ever arrive?

With the current 2019-nCoV situation, please email us at shanghai.circulation@nyu.edu if you need to change your item pickup location to another campus or if you need to cancel your request. Please also note If you are staying in China, and still need the item(s) you requested, your request will most likely be delivered in electronic format.


5. How do I access Course Reserve items before the library reopens?

Given the current situation, access to physical reserve items is not applicable. The library instead offers electronic reserves as much as copyright allows. Students can use Ares to check out the course reserves requested by your instructor at https://ares.library.nyu.edu/. If you have any questions regarding course reserve items, please contact us at shanghai.reserves@nyu.edu.

Reserve a Group Study Room in the Library

There are four group study rooms (401, 402, 403, 405) in the library. These Group Study Rooms can be reserved through EMS, the university’s centralized space management system. Follow the video tutorial below for how to reserve a group study room in the library.

Group Study Room Rules

  • Group Study Rooms are intended for academic use by groups of two or more people
  • Please be respectful of others. Inappropriate behavior will result in your reservation being terminated by Library Staff. Noise levels must be kept to a minimum.
  • Group study room users without reservations must vacate the room when requested by individuals who can show a valid reservation on EMS reservation record.
  • Personal materials and library books may NOT be left unattended in the rooms for extended periods of time, or overnight.
  • Reservations are limited to 1 per day, per individual.
  • Group study rooms may be booked for a maximum of 2 hours per day, up to 7 days in advance.
  • Maximum 5 requests, per individual for the whole 7 days.
  • If no one in your group shows up to a reserved room after 15 minutes, another group may use the room.
  • When not reserved, rooms are first come, first served.

Library systems go offline July 10 starting at 7:30 PM

Due to system maintenance, several library systems will be unavailable starting at 7:30 PM (local time in Shanghai, China) on July 10. The affected systems include the library catalog (BobCat), book requests, e-journals, databases, Interlibrary loan and ebooks. The Libraries’ Status Page (https://nyulibraries.statuspage.io/) will have the most up-to-date information about the system status during the outage.

We expect systems will be down until approximately 5 AM (in Shanghai, China) on July 11. We apologize for any inconvenience. As always, please contact Ask a Librarian if you have any questions or concerns.

A place for you to study together

“I wish there was a place I could prepare the exams with my study buddies.”

If this thought has run through your head before, then act fast and book your very own library study room.

The study rooms can host four to eight people, and it offers a whiteboard for brainstorming and discussion.

To book a room, please click here. Or scan the QR code on the door/in the group study room.

Remember these rooms can only be booked up to 2 hours so make sure to keep track of time and be respectful of others who may have booked the same room for the next hours.

Plan ahead. You can book up to 7 days in advance.

Big thanks to 212 parents who donated the 启航研习室(405) in the library.

Finally, after you are done with the study room, please remember to clean up the messes you made so others are able to enjoy the same space.

How to find my library account?

Do you have loans?

Do you need to request a book from interlibrary loan, but do not know how to do it?

Do you need to pay fines?

If your answer is yes to at least one of these questions, then you should access your own library account.

How can I access my library account?

There are two ways:

1. From Library’s official WeChat account 

Find—My Account—Login to your account and check the records.

2. Through NYU Shanghai homepage

Library—My Accounts—Library Account—Log in to your account and check the records.

Now, you are able to view things such as:

  • Loans
  • Holds Requests
  • Booking Requests
  • Fines/Fees

Is your deadline for a book fast approaching? Are you feeling scared and anxious about the fines and fees? Do not fear because you can also renew your loans straight from home by clicking the loans tab on your library account.

If you are unable to find a book in NYU Shanghai’s library please feel free to request a book from “My interlibrary loan (ILL),” which is a tab located on the far left of your library account. The interlibrary loans allow you to request many different sources such as:

  • Articles
  • Books
  • Book Chapters
  • Journals
  • Dissertation/Thesis
  • Audio/Visual
  • Musical score
  • Microform
  • Other

Because the interlibrary loan takes much longer for you to obtain the physical copy of the book, there is also the option to requests scanned sections of the book, and you can view your requests in processing.

If you have any other question, please feel free to email shanghai.circulation@nyu.edu

Get Help – One-on-One Research Consultations

What is a One-on-One Research Consultation?

Meet one-on-one with a librarian subject specialist, who will help you develop or rethink your search strategy, identify appropriate sources for academic research projects and assignments. Consultations are generally 30-45 minutes long.

Interested in scheduling a consultation?

We encourage you to schedule an appointment by filling out a form on our “Ask a Librarian” page. Please be as specific as possible about your research topic.


You may also make an appointment with your subject librarians by emailing them directly:

Qinghua Xu
Reference and Research Services Librarian, STEM

Caitlin MacKenzie Mannion
Reference and Subject Specialist Librarian, Humanities and Social Sciences

Please allow at least 24-48 hours for us to schedule and prepare. If you need assistance more quickly, please stop by reference desk or contact us via phone, chat,  or e-mail.

Visit us at the Reference Desk

Problems with your research? Ask a Librarian!

Having trouble finding the correct resources and information you need for any research project you have? Don’t worry! Here at the library you can find assistance for this, and much more with our librarians. You don’t need to make any appointment, just drop by Reference Desk Monday through Thursday from 1-2 pm by the library at the 4th floor and voilà! Help for your research struggles just some meters away!