In the past two weeks, we have received inquiries about library services. To help library users better cope with the current situation, we’ve tried to anticipate the most likely problems and put together an FAQ list you may find useful.
1. When will the library resume regular opening hours?
As part of the ongoing management of the 2019-nCoV epidemic, the library will not resume regular operation hours during the month of February, but our virtual services will still be available to the NYU Shanghai community. The optimistic hope is that we can open in early March, but we will not confirm a start date until we are assured that library operation is consistent with prudent epidemic management.
2. What do I do if my loans are overdue? Do I have to pay the fines?
Regular loans from NYU Shanghai Library are all due on 5/22/2020. If you receive notices about overdue loans, please contact us at firstname.lastname@example.org. We will NOT charge any overdue fines.
3. I checked out some Interlibrary Loan (ILL) items which don’t belong to NYU Shanghai. Can I renew them?
If you have ILL items that are overdue or you need to renew them, please contact us at email@example.com.
4. I have some library requests that are still pending. Will they ever arrive?
With the current 2019-nCoV situation, please email us at firstname.lastname@example.org if you need to change your item pickup location to another campus or if you need to cancel your request. Please also note If you are staying in China, and still need the item(s) you requested, your request will most likely be delivered in electronic format.
5. How do I access Course Reserve items before the library reopens?
Given the current situation, access to physical reserve items is not applicable. The library instead offers electronic reserves as much as copyright allows. Students can use Ares to check out the course reserves requested by your instructor at https://ares.library.nyu.edu/. If you have any questions regarding course reserve items, please contact us at email@example.com.